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Emergency line open 24/7  ·  Licensed & insured  ·  Master plumbers & gas fitters

Calgary · Airdrie · Cochrane · Chestermere · Okotoks

BrightlinePlumbing & Heating · Calgary
Call or text, 24/7(403) 555-0142 Book a visit

Family-run in Calgary since 1987

Calgary's family plumbers, since 1987.

Leaks, drains, water heaters and furnaces. We turn up when we say we will, tell you the price before we start, and leave the place cleaner than we found it.

Yes, a real person answers at 2 a.m.

  • 39 years in Calgary
  • 2 generations
  • 11 licensed techs
A Brightline plumber working on the pipes under a kitchen sink
A white Brightline service van parked on a snowy Calgary street
Van 4, last January. −31°C.

What can we help with?

Most jobs are done on the first visit. Every price below includes travel, the diagnosis and the clean-up.

Ray Mercer, owner of Brightline, standing with arms crossed in his work coveralls
Ray Mercer, owner

A note from the owner

Hi, I'm Ray.

My dad started Brightline out of our garage in Bowness in 1987, with one van and a phone that rang in the kitchen. I did my apprenticeship with him, and I've run the shop since 2011.

We're bigger now, with eleven techs and six vans, but the rules haven't changed. Answer the phone. Show up when you said you would. Tell people the price before you start. Put the drop sheets down.

If we ever don't live up to that, call me directly. My number's on every invoice.

Ray

An old black and white photo of two plumbers working in a workshop doorway
The trade hasn't changed much. How we treat people shouldn't either.

What it costs

Our rate card, same as the one taped inside every van. Tap a job to see the earliest time we can come.

Brightline rate cardFlat rates · GST extra · Updated spring 2026

Evenings, weekends & holidays: +$90 call-out. Seniors: 10% off, always.

This week's jobs

A few from the board in the shop. Drag to see more.

Tech replacing a kitchen sink trap

Mon · Marda Loop

Leaking kitchen trap

New P-trap and shut-off valves. In and out in 50 minutes.

Tech servicing a water heater valve

Mon · Tuscany

No hot water

Replaced the thermocouple on a 2014 tank. Hot again by dinner.

Tech working on a bathroom radiator

Tue · Inglewood

Bathroom rough-in

Moved the vanity drain 40 cm for the renovation. Inspected Thursday.

Pipes and valves in a boiler room

Wed · Mount Royal

Boiler wouldn't fire

Seized circulator pump on a 1960s system. Swapped and bled the rads.

Tech fitting a wall-hung toilet

Thu · Mahogany

Wall-hung toilet install

Carrier went in before the tile. Owner's third bathroom with us.

A tech loading parts into the back of a service van

Fri · Airdrie

Frozen line, 6 a.m.

Thawed and re-insulated the line to the garage before the family was up.

Where we work

All of Calgary and the towns around it. When we're on the way you get a text with your tech's name, photo and a live map.

Danny is on the wayAbout 12 minutes · Van 4

Emergency?

Water where it shouldn't be?

Shut the water off first. It buys you time and saves your floors. Then call us. We'll stay on the line while the van's on the way.

Call now: (403) 555-0142
  1. Find your main shut-offUsually in the basement, on the pipe coming in beside the water meter.
  2. Turn it clockwise until it stopsRighty-tighty. If it's a lever, turn it across the pipe.
  3. Turn off the water heaterGas: set the dial to "pilot". Electric: flip its breaker.

Our guarantee

Four things we promise, every job

  1. The price before we start. It doesn't change if the job runs long.
  2. On time, or $50 off. We text when we're on the way.
  3. Floors covered, boots off. We clean up before we leave.
  4. One year on our work. If it fails, we fix it free.

Ray MercerOwner, Brightline Plumbing & Heating

Call now Prices